General Questions

Q1:How to report bugs?

    Send email to :support@iphiderpro.com. Remember to send us the following information : Version number, Operating System version, Hardware configuration, The error message.

Q2: How to buy?

    Please click here for detail.

Q3: What happens after I send the order?

    Normally, you will receive your registration information in a few minutes after sending the online order form.If you do not receive your registration information within 12 hours, or you have lost the registration email, please contact us at:support@iphiderpro.com.We will be glad to help you.

Q4: I have not received my registration information. Why?

    In rare cases, there is a processing delay. Some people may have submitted the wrong email address. Other registered users are unreachable due to invalid email account or email privacy filter software. Please feel free to email to support@iphiderpro.com. We'll resend your register information soon.

Q5: If I purchase your software, can I upgrade it for free in the future?

    Yes, we provide free upgrade. Please give attention to our site to get upgrade info.You can download the latest version and register it, using the same license code.

Q6: I entered the license code you sent me, but the software said "Registration info is invalid.". Why?

    If the registration failed , it may be an invalid license code or in an invalid format. You probably have missed or added a character or have mistakenly downloaded another software.Just copy and paste the license code. If you can't register anyway, email to support@iphiderpro.com to get help.

Q7: I lost my license code, can you send it again?

    Do not worry. Please resend your registration information to support@iphiderpro.com , and we will send your code back again right after verification.

Q8: Do I need to re-register after I re-install the software?

    No, you don't have to re-enter your registration info. Our software will memorize your registration status.

Q9: How long does it take to get your supporting response?

    In most cases, you'll get our response in a few hours. And we promise to answer you within 48 hours.